With growing complexity of IT architecture and landscape
managing IT systems and process poses a major problem to any organisation. Thus
there is a need to have a standard framework for organisation to manage their existing
process also be prepared to have a seamless transition to ongoing change.
ITIL (Information Technology Infrastructure Library) is one the standard
practice model that help organisation manage and align their IT process to best
in class practice model.
An organisation can adopt standard set for service strategy, transition,
operation clubbed with best practice model.
Preparation for any exam is essential for candidate to ensure
they understand the basic concepts and structure of the exam. While preparation
without expert help can be tricky it also created a nervousness in the mind of aspiring
exam seeker. Hence an expert help is definitely suggested to ensure one can
clear exam in very first attempt
While multiple organisation across Australia offer online and
classroom training for ITIL. One should be looking to join Logitrain. My
recommendation is based on below reasoning
1.
Australia wide presence – Logitrain has centre across Sydney
and Melbourne where most of IT companies are located
2.
Expert coaching – the staff has immense industry experience
and through professional
3.
Practice exam – emphasis is given to practice test it ensure
one is not nervous on final day of exam
4.
Scenario based learning – class room training emphasis on
scenario based learning to ensure one can easily align the ITIL practice to the
organisational need
5.
Flexibility – classroom training is available over weekdays
and weekends to ensure one can study while still in job
6.
Competitive pricing – the pricing structure is very competitive
7.
Understanding of industry needs – the Logitrain team
continuously update there curriculum and
classroom teaching techniques to modern practice
8.
Understand Migrant
needs well – Staff does understand the needs and difficulty a migrating face in
Australia and are very helpful
9.
Infrastructure : there is enough IT asset and practice
material for self-study which is provided for the Logitrain faculty
10.
Roadmap – one can discuss their certification roadmap as ITIL
has many module starting from beginner/foundation to Practitioner.
Other salient feature of Logitrain
Mission: To help individual enhance their skills
and competencies to help them get a suitable job
Goal: Provide quality training with seasoned
professional to help one stay ahead of competitions
Experienced Instructors: Faculty staff is professionals
with good IT experience. And hold certification in CISCO, Microsoft, Cloud IT
service management (ITSM)
Flexible Schedule: Saturday and Sunday 9:30
am to 5:00 pm, Monday to Friday from 6:00 pm - 9:00 pm
What is studied in Logitrain for ITIL?
1.
Details of Service strategy that an organisation needs to standardise its IT
practice
2.
Service
design : Banking industry was taken as reference
sector to understand the importance of Service catalogue, system availability
management, capacity parameters, Security and partner/supplier management
3.
Service
transition : How large organisation transition from its
build to run department
4.
Service
Operation; How an High Priority incident is managed in
Bank where system availability is paramount of its customer
5.
Role of Service desk or Level 1 team ,
practical issues faced for them and how to handle stress and difficulty
situation
6.
How to document a incident or case
7.
How to use various ticketing application
used widely for Australian companies
Some of online search on Logitrain gave me below
which made my decision more firm:
Candidate 1:
Professional organisation, highly recommended. I did my CISCO
certificate and was able to get full support
Candidate 2: Instructor led training was very
useful for me to clear my ITIL exam within record time
Google rating of organisation was 4.8 out of 5
