Many IT professionals would be working in their profiles
with many years of experience without any proper guidance. This would result in
following processes and procedures that suits best for their organization. But
having a guideline on how things can be improved using few best practices is
really advantageous.
IT companies use a lot of technologies for their products,
but their main goal and aim is to manage that technology effectively to provide
excellent services to their customers. ITIL fits these needs successfully, as
it is a set of processes on how to manage the services effectively for the
benefit of both the business and the customer. It has become foundation
knowledge for every person in spite of any role or job that they perform in
their company. Knowledge about service management and delivery has become
essential for success of any project. Many companies even would mention ITIL
certification as mandatory for their job profiles.
ITIL uses many best practices which can be implemented in
any area irrespective of the technology used by the company. It is very
versatile and flexible and can be adapted by any organization to suit their
needs. If ITIL is implemented effectively in an organization, we can definitely
see the benefits. There has been research stating that many international
companies have benefitted by using the ITIL framework.
In an ever changing market, organizations need to adapt
faster and keep up with the market competition. ITIL provides a better way to
do that and also provides improvement in quality of services.
ITIL foundation has been considered as a mandatory knowledge
for all IT professionals including project managers. ITIL service lifecycle
deals with different aspects of service strategy, service design, service
operation and service transition, which are all the major aspects of any
project lifecycle.
Studying ITIL ensures that a professional is aware of the
different stages involved in an IT lifecycle and what are the best practices to
follow for increasing the productivity, reducing the cost and improving the
quality of the service.
There are different levels in ITIL certifications such as
Foundation level, Intermediate level, Management level, Expert level and Master
level. Based on the job profile, one can pursue the different levels of
certifications. The Foundation level provides you with basic insights into
Lifecycle and the processes involved.
Listed below are few benefits of studying ITIL:
1.
Globally
recognized certification: ITIL is
globally recognized certification and hence helps in career growth.
2.
Common
terminology: Many organizations might be using the ITIL processes but may
not use the correct terminology. ITIL provides them with a common baseline for
using same terminology which is beneficial for all.
3.
Increase
in productivity: ITIL describes many best practices and implementing them
in the job would increase the productivity of the individual and of the
company.
4.
Increased
Customer satisfaction: By following the practices suggested in ITIL, one
can effectively improve the quality of service provided to the customer and
knowledge on the processes provides better customer satisfaction.
Service providers that use ITIL
processes and practices would have a competitive edge as people understand the
processes and models provided by ITIL to effectively implement in their
project. Managing the technology effectively to deliver the desired results to
customer has become increasingly important for all the organizations to provide
that extra edge to stand out from other service providers.
Most of the companies realize that
a good service delivery and management is utmost necessary for building trust
with the customer and hence are ready to adopt the best practices for the same.
ITIL has become extremely popular and organizations are finding it easy to
mould it accordingly to their needs.
